frequently asked questions

1. How long will it take to organize my home?

The amount of time it will take to complete your project will depend on two things:

• The amount of "stuff" you would like us to look at and organize
• Your ability to make quick decisions  

2. How much does your service cost?

We like to view the cost of our services as an investment in the way you choose to live an organized life. The cost of each project varies based on the investment you make.  

3. Do you charge by the hour or by the project?

We charge for our services in 1/2 day (4 hour) or 1 day increments (8 hours). If your service falls somewhere in-between the 1/2 day and full day, we bill by the hour in 15 minute increments.  

4. What can I expect to happen when I hire you?

Eliminate Chaos Consultants are Employees and not Contractors. Each one of our Consultants are trained professionals that have spent time in the field working on client projects with Laura in order to learn her process and methods. The first time a Consultant meets with you, a walk-through of your home will be completed in order to see how your space is currently being used.  

5. How do your residential organizing services work?

The first time a consultant meets with you in your home, they will do a walk-through in order to determine what is working and what is not - through a series of questions.  They will ask you about your goals for the project and what you'd like to see as a result of our work.  After the walk-through is completed you and the consultant will discuss your priorities and time frame for your project as well as your budget for organizing supplies.  At this point, you will begin the hands-on organizing process using our proven 10-step process as documented in Laura's book:  Eliminate Chaos...The 10-Step Process to Organize Your Home & Life.  Some of the critical steps our consultants will work with you on are:  sorting through your treasures - helping you make the sometimes difficult decisions on what to keep and what to let go of.  The remaining items will be organized.  We will re-assess the existing space in order to determine if that space is still serving the purpose and if not, what needs to be done in order to make the space usable.  Sometimes, this requires us to work with another one of our vendors in order to design the space and sometimes it just requires the use of organizing product that we will either recommend to you, shop with you for or provide you with a list so you can shop on your own.  In the end, the result will be that you will have a "home" for your things in your home - so that you know where they are when you need them.  We will teach you how to "maintain" your new organizational systems - which is the last step in the 10-step organizing process and one of the most important steps.  Finally, you will be enjoying the benefits of organizations when you no longer feel overwhelmed or stressed and are able to live a more peaceful life.

Each time a consultant is at your home, they will be there for a minimum of 4 hours or longer depending on your location.  Most of our residential projects are not able to be completed in one day and require follow-up sessions.  If additional sessions are needed, you will be provided with a list of action items that you can work on in-between sessions in order to keep the project moving.   

6. Do you have Insurance?

Yes, we are Licensed, Bonded and Insured.  

7. I am concerned about what you will see in my home. Do you guarantee confidentiality?

Yes, all of our work is confidential. We will provide you with our confidentially agreement prior to our first meeting with you. We may take pictures of your project, however no names will be released and people will not be included in the photos. You can feel confident that you can trust our Consultants with your personal information in order to complete your project.  

8. How far in advance do I need to schedule my first appointment?

Because we have a team of professional trained consultants, we can usually start your project the same week you call. During busy periods, we may be booked out two to three weeks in advance, however we do have a waiting list that we refer to daily for cancellations.